FAQs


How long will my wallet last?

Our wallets are built to last a lifetime- if you keep them inside the packaging and do not expose them to sunlight. Ever. If you do decide to open the packaging and use your wallet like any normal person, we've found our wallets generally last about a year before needing to perform periodic maintenance on them (ie. trim loose strings, etc).

Why are your wallets so slim, minimal, and cool looking?

Well gosh, what a totally unbiased question! That's really what we're all about- creating simple, aesthetically cool, minimalist products. Many people really only use a few cards and some spare cash (just in case) yet they carry around a huge wallet full of all sorts of unnecessary things. With this in mind, we got to work sourcing the best materials and after numerous prototypes created what we believe to be the best solution for a minimalist wallet. The idea behind our wallets is to carry only what you use everyday and nothing else. We love what we've come up with and we think you'll love it too!

Is there a warranty on your wallets?

InfinitySupply.co

If your purchase is made on our website we offer a 30 day money back guarantee. If through regular use your wallet falls apart within 3 months of the purchase date, rendering it unusable, please contact Customer Support. We will review your request on a case by case basis. 

Amazon

Purchases made on Amazon.com are eligible for their 30 day return policy. We do not offer warranties outside of Amazon's 30 day return policy for purchases made on Amazon.com.

What is your return policy?

RETURN POLICY 

Items must be purchased from InfinitySupply.co (for Amazon purchases, please see "AMAZON" below).

Items must be returned within 30 days of purchase date.

Returned orders must have an RMA (Return Merchandise Authorization) number before your order is returned to InfinitySupply.co.

Orders over 10 units are not eligible for returns.

International orders are not eligible for returns.

We do not refund shipping costs to receive or return product.

Please allow up to two weeks for refunds to be processed.

 

REFUND PROCESS

1. Email Customer Support within 30 days of your purchase date through the "Contact Us" tab at the bottom of our website.

2. Include your Name, Order Number, Item Name(s), Quantity, and Reason for Return in your email.

3. You will then receive an RMA (Return Merchandise Authorization) number from Customer Support. 

4. Include your RMA number on the outside of the package you return your product in. This is how we identify your return and it also allows for quicker processing times.

**Failure to provide us with an RMA number will result in $5 being deducted from the total refund amount.

 

AMAZON

If your purchase is made on Amazon.com you are entitled to their 30 day return policy. Amazon handles all our fulfillment (shipping and returns) for the sale of our products on Amazon.com. Therefore, to request a refund, you will need to contact Amazon Customer Support directly. They will provide you with information on how to return your product for a refund.

 

Do you ship internationally?

Yes we do! We ship to all countries around the world.

What is your return policy for international orders?

Unfortunately we do not offer returns on international orders.

How long will it take to get my order?

After a 24 hour processing period, domestic orders generally take 3-4 days to arrive. International orders should arrive according to standard shipping times (12-15 days typically). International shipping timeframes may be slightly longer due to our negotiating lower shipping rates for you. Please allow sufficient time for your product to arrive.

Is tracking available for my purchase?

Tracking is available on domestic orders. Unfortunately international shipments do not include tracking. 

How do I use my wallet?

Step 1- Empty the contents of your huge, bulky wallet onto the counter and separate your cards into two piles: those you use everyday and those you do not.

Step 2- Select a few bills for spare cash ($10 and a $20), fold and place in the center "thru pocket" of your Infinity Wallet. Now place the cards you use everyday in the two outer pockets with your most used cards facing outward for quick and easy access.

Step 3Select the remaining cash and any important cards from the pile that you don't want to get rid of- things such as restaurant punch cards, gift cards, parking validation, etc. These can be stored somewhere other than your wallet. (Or they could be placed in another infinity wallet that you keep in your car.)

Step 4- Grab your garbage can and place it on the ground next to the counter. With your "good" arm, swipe across the counter top, pushing all your excess wallet content into the trash.

Step 5Never go back to a huge, bulky wallet. "Simplify Your Life" with Infinity Wallet.